Our Work

"What stood out for us as an OHT in working with a project team that could deliver a comprehensive engagement process was Collective Goods' attention to personalization and respect for people's time. Their creation of a video capturing the "why and what" we aimed to achieve resulted in an incredible response rate, not just for the survey, but also a genuine keenness from physicians, OHTs, patients, and caregivers to share their experiences. This support helped our OHT identify recommendations that mattered most for improving digital enablers in our emerging Primary Care Network. Joanna and Heather were flexible and responsive in meetings, which allowed the deliverables to be completed within defined project milestones. They followed up with every interviewee directly and embodied all of the elements of the Engagement Capable Framework for OHT's. The project completion was thorough, useful, and has provided a solid foundation for our next steps to action on the recommendations."

“From the moment she was engaged, Joanna worked with us to understand the issue, to gain a thorough appreciation of the story behind our ask, ‘the why’, and what we were looking for... She and her team effectively facilitated the meeting of diverse community organizations, including youth, to identify from the conversations the strengths, areas for growth, challenges, and opportunities. This led to the development of a report that became the basis for future growth and development considerations.”